Help Desk
How can we help?
Setup guides, troubleshooting and answers from the Power BI Sentinel team.
Try “service principal”, “connection string” or “workspace permissions”
Getting started
New here? Start with these four
Setup Guide
Connect your Power BI and Microsoft Fabric estate end to end: database, storage and authentication.
Service Principal Setup
Step by step for the Service Principal connection route, as an alternative to SSO.
ABF Backups
Semantic model level backups as a fallback alongside your main PBIX report backups.
Tenant Permissions
What access Power BI Sentinel actually needs, and why: workspace roles and API scopes.
Tenant Setup
8 articles
🔐 Why does a Configured User need Contributor access to a workspace?
Power BI Sentinel downloads a copy of each report to back it up, and Power BI only allows that at Contributor level or above. Viewer is not enough.
⛓️💥 How Power BI Sentinel Connects to Your Power BI Estate
Power BI Sentinel requires access to your organization’s Power BI / Microsoft Fabric environment to enable its governance, auditing, and backup capabilities. There are two…
❓What does the “Only use Service Principal” do in the tenant settings?
By default, Sentinel will scan your lineage using all available user accounts, and combine the results into a single complete set. If the Service Principal…
❓ What if we are using PIM – Privileged Identity Management to manage security to our Power BI tenant
If you are using Privileged Identity Management to restrict admin access to your Power BI Tenant, either on a permanent or timed basis, this will…
🗃️ Why are my logs not populating the Azure SQL database?
Some of the most common causes of empty SQL databases are listed below
🔐What Permissions to the Power BI Service does Power BI Sentinel need?
This page looks at Power BI API user permissions required. If you are configuring a service principal, please see the following resource: https://www.powerbisentinel.com/creating-a-service-principal-and-connecting-to-power-bi/ By default,…
🛠️ Troubleshooting the SQL Database connection string
If your string is failing to validate, there may be several reasons for this. The first item to check is the method of validation. Currently…
❓ How do you setup Power BI Sentinel?
Setting up Power BI Sentinel takes a few hours. Create your Azure storage account and SQL database, connect them in the portal and data lands overnight.
Backups
6 articles
⚙️ How to configure ABF Backups
This functionality is not managed by Power BI Sentinel, all features here are part of Microsoft’s own functionality using Azure Data lake Gen2 storage, and…
📋 List of all Backup and Documentation error codes
Every Power BI Sentinel backup and documentation error code, listed with a link to a dedicated guide explaining what it means and how to fix it.
💽 ABF Backups Overview
What are ABF Backups? Power BI Sentinel offers a robust automated backup solution for your Power BI reports, we simplify this process while ensuring consistent…
🛠️ Troubleshooting Power BI Sentinel Backup Failures
Power BI Sentinel provides automated backup solutions for Power BI reports and datasets. However, backups can occasionally fail due to various configuration or platform-specific issues.…
💾 I can’t download my backups
If you are not able to download your backups, there maybe several reasons for this. Backups that are not listed in your backup download page…
🗃️ My backups aren’t in my storage account
The first step here is to check the connection string to your Azure blob storage is valid, and the VNET has been configured correctly. Confirm…
Billing and Purchasing
5 articles
🌎 Is Power BI Sentinel available on US GCC, Government Community Cloud?
Unfortunately Power BI Sentinel is not yet available on the US GCC. We are however building a business case to set up a deployment of…
📚 What is the difference between license tiers?
You can find all pricing options and differences between license tiers on the pricing page. Pricing 2026 – Power BI Sentinel
💳 Billing and Payments questions
The answers below cover billing payment, currencies, tax, free trials, upgrades and cancellation. How much does Power BI Sentinel cost? You can find all pricing…
📃 Where can I find your terms and conditions?
Terms and conditions are available to download here: https://www.powerbisentinel.com/saas-terms-and-conditions/
💵 How much does Power BI Sentinel cost?
You can find all pricing options and differences between license tiers on the pricing page. Pricing 2026 – Power BI Sentinel
Template Reports
3 articles
🕛 Why is the Scheduled Refresh for the Template Reports failing?
Power BI Sentinel template report refresh failing? Set the Web data source to anonymous authentication and match your database privacy level to fix it.
📽️ Template Reports Video Guide
📊 Where can I download the latest templates
Our template files can be downloaded from this link: https://www.powerbisentinel.com/reports/
Technical Resources
5 articles
🔐 Building Trust in Your Data Analytics and Reporting Environment
In the realm of data analytics, trust is the cornerstone of effective decision-making. Without trust in your data and reporting environment, the insights derived can…
🔭 The Importance of Monitoring Activity in Your Power BI Estate
In the dynamic world of data analytics, Power BI has emerged as a powerful tool for transforming raw data into actionable insights. However, to maximize…
🪪 Understanding the Principle of Least Privilege in Data Analytics
In today’s data-driven world, ensuring the security and integrity of your data is paramount. One of the most effective strategies to achieve this is by…
⚙️ How to configure ABF Backups
This functionality is not managed by Power BI Sentinel, all features here are part of Microsoft’s own functionality using Azure Data lake Gen2 storage, and…
📖 Guide for setting up a Power BI gateway
A Power BI gateway lets the Power BI Service reach data held on your own network. Here is how to install and register a standard mode gateway.
Security and Compliance
4 articles
⛓️💥 How Power BI Sentinel Connects to Your Power BI Estate
Power BI Sentinel requires access to your organization’s Power BI / Microsoft Fabric environment to enable its governance, auditing, and backup capabilities. There are two…
📃 Where can I find your terms and conditions?
Terms and conditions are available to download here: https://www.powerbisentinel.com/saas-terms-and-conditions/
🔐 How secure is the application?
Power BI Sentinel is ISO27001 certified, we are now recertified as of July 2025 Power BI Sentinel is regularly PEN Tested by an approved third…
❓ What if we are using PIM – Privileged Identity Management to manage security to our Power BI tenant
If you are using Privileged Identity Management to restrict admin access to your Power BI Tenant, either on a permanent or timed basis, this will…
General Queries
8 articles
🔐 Why does a Configured User need Contributor access to a workspace?
Power BI Sentinel downloads a copy of each report to back it up, and Power BI only allows that at Contributor level or above. Viewer is not enough.
👩💻 What is a Configured User?
What is a configured user in Power BI Sentinel? Find out where the Configured by column lives, how it gets set and how to change it if an account is disabled.
🧑💻 How to use the Power BI Sentinel Portal
Below is a portal overview video guide, to show all of the features available via the portal, and how to configure specific items.
🔍- What’s the difference between Microsoft Purview and Power BI Sentinel
What is Microsoft Purview? Microsoft Purview is the new name for a suite of governance and compliance tools within Azure. It used to be called…
🌎 Is Power BI Sentinel available on US GCC, Government Community Cloud?
Unfortunately Power BI Sentinel is not yet available on the US GCC. We are however building a business case to set up a deployment of…
💡 What if we need extra functionality?
We’re always looking to enhance the product further. Please send any feedback and functionality requests to us via our contact page, or email Help@powerbisentinel.com
❓ Which workspaces can I back up?
Sentinel works by acting on your behalf to back up and change track your reports. This means your PowerBI.com user account has to have access…
❓Does Power BI Sentinel integrate with other applications?
We are currently set up to only integrate with Microsoft Power BI and Microsoft Fabric. This is specifically PowerBI.com, and not the on-premises Power BI…